What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
How does our site handle do not track signals?
Does our site allow third party behavioral tracking?
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Terms of service (TOS) and Acceptable
Use Policy (AUP):
References to ("The Company") refer to
Ispeeds Communications and references to ("The User"
or "User") refers to the consumer.
Use of The Company's service constitutes acceptance
and agreement to The Company's AUP (Acceptable Use Policy) as well
as The Company's TOS (Terms of Service).
All provisions of this contract are subject to the
TOS (Terms of Service) of The Company and AUP (Acceptable Use Policy).
The AUP may be changed from time to time at the discretion of the
Company. User understands that change to the AUP by the Company
shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects
in accordance with the laws of Canada, applicable
to contracts enforceable in that country.
1. Disclosure to Law Enforcement:
Confidential information such as phone numbers, email addreses, IP addresses, as well as any other information which can be considered confidential will not be released to any third party. Ispeeds will NOT store such information, and will not release such information to any other party.
3. Refund and Disputes:
Establishment of this service is dependent upon receipt by the Company
of payment of stated charges. Subsequent payments are due on the
anniversary date of the month for that month's service.
The Company offers a 7 day money back guarantee on all services.
Other than the mentioned, all payments to The Company, are nonrefundable
with just cause, which is determined by The Company. This includes
the one time setup fee (if any) and subsequent charges regardless of usage. To recieve a refund, you MUST contact support and request a refund. This is the ONLY way we issue refunds.
4. Failure to Pay:
The Company may temporarily deny service or terminate this Agreement
upon the failure of User to pay charges when due. Such termination
or denial will not relieve User of responsibility for the payment
of all accrued charges.
5. Account Cancellation:
All requests for canceling accounts must be done either through: 1. cancelling the paypal subscription OR 2. contacting The Company directly and requesting the termination of service.
6. User acknowledges that the service
provided is of such a nature that service can be interrupted for
many reasons other than the negligence of the company and that damages
resulting from any interruption of service are difficult to ascertain.
Therefore, User agrees that the company shall not be liable for
any damages arising from such causes beyond the direct and exclusive
control of the company. User further acknowledges that the company's
liability for its own negligence may not in any event exceed an
amount equivalent to charges payable by User for services during
the period damages occurred. In no event shall the company be liable
for any special or consequential damages, loss or injury.
7. New Domain Accounts:
All new Domain Web Hosting accounts involving new domains will be
set up and entered into our DNS servers within a business day. Due
to unforeseen complications, however, this process may sometimes
require up to 2 business days.
8. Transfer of Domains:
New Domain Web Hosting accounts which involve the transfer of a
domain from another provider to The Company will require a minimum
of one (1) day to be set up and entered into our DNS servers. In
some cases, such transfers may take up to two (2) days.
9. Support Boundaries:
The Company, provides 24 x 7 technical support to our Users (except
for few holidays and short company meetings when we close our Support
Section.) We limit our technical support to our area of expertise.
The following is our guidelines when providing support: The Company
provides support related to your Website Hosting Account, Shell
Hosting Account, or IRCd Account only. The Company does not provide technical support
for YOUR customers (webhosting). If you can email, we encourage
you to email ben at ispeeds.net for assistance.
10. SPAM and Unsolicited Commercial Email
The Company takes a zero tolerance approach to the sending of Unsolicited
Commercial Email (UCE) or SPAM over our network. Very simply this
means that customers of The Company may not use or permit others
to use our network to transact in UCE. Customers of The Company
may not host, or permit hosting of, sites or information that is
advertised by UCE from other networks. Violations of this policy
carry severe penalties, including termination of service.
I. Violation of The Company's SPAM policy will result
in severe penalties. Upon notification of an alleged violation of
our SPAM policy, The Company will initiate an immediate investigation
(within 48 hours of notification). During the investigation, The
Company may restrict customer access to the network to prevent further
violations. If a customer is found to be in violation of our SPAM
policy, The Company may, at its sole discretion, restrict, suspend
or terminate customer's account. Further, The Company reserves the
right to pursue civil remedies for any costs associated with the
investigation of a substantiated policy violation. The Company will
notify law enforcement officials if the violation is believed to
be a criminal offense.
II. First violations of this policy will result
in an "Administrative Fee" of $20 and your account will
be reviewed for possible immediate termination. A second violation
will result in an "Administrative Fee" of $100 and immediate
termination of your account. Users who violate this policy agree
that in addition to these "Administrative" penalties,
they will pay "Research Fees" not to exceed $175 per hour
that The Company personnel must spend to investigate the matter.
PLEASE, DO NOT SPAM from your account.
III. As our Customers are ultimately responsible
for the actions of their clients over the The Company network, it
is advisable that Customers develop a similar, or stricter, policy
for their clients.
I. IP Address Ownership:
If The Company assigns Customer an Internet Protocol address for
Customer's use, the right to use that Internet Protocol address
shall belong only to The Company, and Customer shall have no right
to use that Internet Protocol address except as permitted by The
Company in its sole discretion in connection with the Services,
during the term of this Agreement. The Company shall maintain and
control ownership of all Internet Protocol numbers and addresses
that may be assigned to Customer by The Company, and The Company
reserves the right to change or remove any and all such Internet
Protocol numbers and addresses, in its sole and absolute discretion.
Our allocation of IP addresses is limited by our new policies. These
new policies state that use of IP addresses for IP based Website
Hosting Accounts will not be accepted as justification for new IP
addresses. What this means to you is that you MUST use name-based
hosting where possible . We will periodically review IP address
usage, and if we find that clients are using IP addresses where
name-based hosting could be used, we will revoke authorization to
use those IP addresses that could be used with name-based hosting.
II. Bandwidth and Disk Usage:
Customer agrees that bandwidth and disk usage shall not exceed the
number of megabytes per month for the Services ordered by Customer
on the Order Form (the "Agreed Usage"). The Company will
monitor Customer's bandwidth and disk usage. The Company shall have
the right to take corrective action if Customer's bandwidth or disk
usage exceeds the Agreed Usage. Such corrective action may include
the assessment of additional charges, disconnection or discontinuance
of any and all Services, or termination of this Agreement, which
actions may be taken is in The Company's sole and absolute discretion.
If The Company takes any corrective action under this section, Customer
shall not be entitled to a refund of any fees paid in advance prior
to such action. In the event that a customer exceeds the included
allocation, The Company may, at its sole discretion, collect a deposit,
in an amount determined by The Company, against customer's credit
card on file with The Company.
III. System and Network Security:
Users are prohibited from violating or attempting to violate the
security of the The Company Network. Violations of system or network
security may result in civil or criminal liability. The Company
will investigate occurrences, which may involve such violations
and may involve, and cooperate with, law enforcement authorities
in prosecuting Users who are involved in such violations. These
violations include, without limitation:
i. Accessing data not intended for such User or
logging into a server or account, which such User is not authorized
ii. Attempting to probe, scan or test the vulnerability
of a system or network or to breach security or authentication measures
without proper authorization.
iii. Attempting to interfere with service to any
user, host or network, including, without limitation, via means
of overloading, "flooding", "mail bombing" or
iv. Forging any TCP/IP packet header or any part
of the header information in any e-mail or newsgroup posting.
v. Taking any action in order to obtain services
to which such User is not entitled.
12. Notification of Violation and abuse:
I. The Company is under no duty to look at each
customer's or user's activities to determine if a violation of the
AUP has occurred, nor do we assume any responsibility through our
AUP to monitor or police Internet-related activities.
II. First violation: Any User, which The Company
determines to have violated any element of this Acceptable Use Policy,
shall receive an email, warning them of the violation. The service
may be subject at The Company's discretion to a temporary suspension
pending a User's agreement in writing, to refrain from any further
III. Second Violation:
Users that The Company determines to have committed a second violation
of any element of this Acceptable Use Policy shall be subject to
immediate suspension or termination of service without further notice.
IV. We reserve the right, to drop the section of
IP space involved in Spam or Denial-of-Service complaints if it
is clear that the offending activity is causing great harm to parties
on the Internet. In particular, if open relays are on your network
or a customer's network, or if denial of service attacks are originating
from your network. In certain rare cases, we may have to do this
before attempting to contact you. If we do this, we will contact
you as soon as is feasible.
13. Suspension of Service or Cancellation:
The Company reserves the right to suspend network access to any
customer if in the judgment of the The Company network administrators
the customer's server is the source or target of the violation of
any of the other terms of the AUP or for any other reason which
The Company chooses. If inappropriate activity is detected, all
accounts of the Customer in question will be deactivated until an
investigation is complete. Prior notification to the Customer is
not assured. If the customer is at fault, the customer will not be credited for the
time the customer's machines were suspended.
14. The Company reserves the right
to amend its policies at any time. All Sub-Networks, resellers and
managed servers of The Company must adhere to the above policies.
Failure to follow any term or condition will be grounds for immediate
Cancellation. You will be held responsible for the actions of your
clients in the matter described on these Terms and conditions. Therefore,
it is in your best interest to implement a similar or stricter Terms
15. Indemnification: The Company
wishes to emphasize that in agreeing to the The Company Acceptable
Use Policy (AUP) and Terms of Service (TOS), customer indemnifies
The Company for any violation of the Acceptable Use Policy (AUP)
and Terms of Service (TOS) that results in loss to The Company or
the bringing of any claim against The Company by any third-party.
This means that if The Company is sued because of a customer's or
a customer of a customer's activity, the customer will pay any damages
awarded against The Company, plus all costs and attorney's fees.
16. Miscellaneous Provisions:
You must provide us with, and keep current, good
contact information for you. E-mail, fax, and telephone contacts
are used, in that order of preference.
I. A waiver by the Company of any breach of any
provision of this Agreement by User shall not operate as or be construed
as a continuing or subsequent waiver thereof or as a waiver of any
breach of any other provision thereof.
II. User shall not transfer or assign this Agreement
without the prior written consent of the Company. Company may assign
Agreement at anytime without consent from or notice to User. Company
reserves right to cancel customers rights under this contract at
anytime without further obligation.
III. The Company takes no responsibility for any
material input by others and not posted to the The Company Network
by The Company. The Company is not responsible for the content of
any other websites linked to the The Company Network; links are
provided as Internet navigation tools only. The Company disclaims
any responsibility for any such inappropriate use and any liability
to any person or party for any other person or party's violation
of this policy.
IV. The Company is not responsible for any damages
your business may suffer. The Company does not make implied or written
warranties for any of our services. The Company denies any warranty
or merchantability for a specific purpose. This includes loss of
data resulting from delays, non-deliveries, wrong delivery, and
any and all service interruptions caused by The Company.
V. It is absolutely forbidden to host pirated or
copyrighted content on Domain Web Hosting or Shell Hosting Accounts.
Domain Web Hosting Accounts or Shell Hosting Accounts found hosting
this material will be subject to immediate cancellation without
17. Responsability for Content:
The Customer is fully responsible for the contents of his/her account. We do not allow transfer or storage of illegal material on our servers. Abusive accounts will be cancelled without warning.